An energetic and devoted group is at your administration for 24 hours and 7 days a week. Experienced and qualified help is accessible at the press of a catch. We know and worth each call and don’t simply peruse off a readied content. We endeavor to ensure each experience closes with an Amazing. A glad client experience is your best image envoy and we know the estimation of a decent word. Similarly as we probably am aware how a terrible encounter can do genuine harm. Our IT Help desk Administrations guarantees that we cross the T’s and dab the I’s while you center around what you specialize in – Maintaining your business Administrations Include:
Our team comes from diverse backgrounds with high intent, flexibility and loyalty. We work on holidays; hours when intuitions need back up support or even in situations like Covid-19
Our Support is a comprehensive bundle of support applications and services designed for organizations to tackle any roadblocks, IT challenges and historically improve by consistent innovation. We believe in delivering success at a measurable return of investment.
desk-O-pedia Platform unifies all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate success. We use powerful, intuitive software applications capable of automated data sharing and workflow integrations to offer your excellent customer service experience.
After Pandemic everything seems to be online & virtual. Therefore, it will become essential to grow in identifying risk. OneStop platform makes it quick and easy by providing actionable data-driven insights and helping organizations intervene timely to protect and mitigate any threats. desk-O-pedia Platform helps institutions unify all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate success. We use powerful, intuitive software applications capable of automated data sharing and workflow integrations to offer your end-users a seamless customer service experience.
- ASA (Average Speed of Answer)
- First Call Resolution
- Real Time Analytics
- Personalized Dashboards
Institutions can easily monitor and measure various service benchmarks like Average Speed to Answer, First Call Resolution Rate, Hold times, Average talk time, Customer Satisfaction, high-priority tickets on Salesforce, Service now, Zendesk etc
Dashboard helps decision makers about the type of issues their users are facing. The platform shows monthly upsurge or decrease in the issues their users seeking assistance for which facilitates a review of concerned systems or tools